Appointment Policies

• A 15% deposit is required to secure Permanent Makeup
  (Microblading, Powder Brows, Combo Brows, Hybrid Brows, Nano Brows and Lip Blush) and some Lash and Brow appointments.

• Deposits are non-refundable, but are transferable to reschedule your appointment. A deposit is required to ensure you are serious about your appointment and is used towards the final cost of the procedure.

• If you cancel your appointment less than 48 hours before your scheduled day and time, you will forfeit your deposit and a new deposit will be required upon rebooking.

• Appointments can be canceled by you, the cardholder, without a cancellation fee being applied if commenced a minimum of 48-hours before the scheduled start time of your appointment.

• Appointments cancelled 24 hours or less prior to the appointment are subject to a fee of up to 50% of the scheduled service(s)

• If you, the cardholder, cancel your appointment with less than 24-hours notice per this policy; it is considered a “Late-Cancellation” and is subject to a fee of up to 100% of the scheduled service(s).

• If you, the cardholder, do not contact the business to cancel your appointment with a minimum of 48-hours notice and/or No-Show for your appointment; you are subject to a fee of up to 100% of the scheduled service(s).

• Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.

• As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

• If on the day of your appointment you cannot make it and you reschedule, you will be charged a $100 rebooking fee for all permanent makeup services.

• If you cancel your 2nd session we cannot guarantee we can get you back in in a timely manner, you may have to wait another month (or more) to get back in!

• If you are more than 15 minutes late, your appointment will be forfeited and you will have to re-book all over again. We do back-to-back appointments daily and in order to serve the volume of clients we have, there are no exceptions for this.

• Client forms need to be completed at least 72 hours prior to your appointment.

• Children are NOT allowed in the studio at any time.

• We cannot tattoo pregnant women.

• We cannot tattoo anyone under the age of 18.

Missed Appointment & Cancellation Policy

At Altered Aesthetics, we provide the highest level of personalized service for all of our clients. When you book your appointment, that time slot is reserved exclusively for you and your beauty needs. If you need to cancel or reschedule your appointment, we respectfully request you do so 48 hours in advance so that we may have the opportunity to schedule another client.

Cancellation Fees

Any new client who does not give 48 hours’ notice before missing their appointment will lose their deposit. If you choose to rebook, a new deposit will be required.

No-Show

If you are a no-show/no-call, Altered Aesthetics will cancel your appointment, and you will be charged 100% of the service fees.

Clients who do not show up for their appointment will not be allowed to reschedule with Altered Aesthetics.

Refunds

Altered Aesthetics does not offer refunds for deposits and canceled, missed or completed appointments.